Smartsupp is tailored for website owners looking to improve customer interaction and streamline website management. The tool’s AI Shopping Assistant is available 24/7, helping customers and boosting sales. It integrates smoothly with WordPress and WooCommerce, allowing users to view customer details and order history directly within the Smartsupp dashboard. This enables personalised support and the ability to upsell products based on customer buying history.
The platform offers ready-made chatbot templates for various purposes, including FAQ chatbots, promotional chatbots for special offers, and cart abandonment chatbots that offer discounts or highlight free shipping. Smartsupp also aids in lead generation by collecting email addresses and personal details within the chat window. Many businesses have reported significant improvements in sales and conversion rates by using Smartsupp, which is designed to be user-friendly with a quick and easy installation process and supports customer care in multiple languages.