Snug Site Fees
In order to gain an insight into your business and new website requirements, we provide up to 30 minutes of free consultation time. This is a great opportunity to pick the brain of a WordPress expert, especially if you are unclear on your exact requirements, and we will guide you through best practice website design and integrations to suit you. One free consultation is available per client, not per project.
After the initial consultation, we charge for all services based on time spent, in 1 minute increments. This includes time spent on web design / development, meetings & project management, revisions and support via phone or email, troubleshooting, and developing or researching methods and tools directly related to your project or website.
Items which will never be considered billable time include:
- Administration and account enquiries
- Any time spent by our Developers up-skilling to keep up to date with current WordPress technology or trends.
In providing an exceptional level of transparency and client service, we will always:
- provide you with a project Time Estimate based on your initial brief – this will include all design and development work, pages and inclusions as discussed during the brief
- use a time tracking tool to ensure the most accurate and efficient service to you
- advise you if we expect to exceed the estimated time
- provide honest advice on how best to get the most out of your website if you have a limited budget.
We include allowances for Website Revisions into our project Time Estimates.
Payments, Pricing and Billing by Time Spent
All services carried out by us will be billed at AUD $97 per hour. You will be billed for our time spent on any billable tasks prior to the acceptance of these Terms of Service, except for the initial consultation we provide for new project websites.
Any products, services or licenses purchased by us to further develop your website will be on-charged to you, inclusive of GST and international exchange rates where applicable. These products or services may include, but is not limited to, stock images, WordPress plugins/themes as required by your brief.
We will issue you with an itemised invoice for the work carried out by us. It is at our discretion the dates that Invoices are issued for billable time, even if the services for your project or request are not yet complete. You agree that payment will be made within fourteen (14) days of an invoice date. We accept direct deposit via bank account. Credit card payments attract a 2% surcharge which is added to your next invoice. If your account is overdue, we can deny further services provided by us. Your Invoice will show daily costs with a very brief summary of tasks performed. For a more detailed description of daily services rendered, we recommend you keep your own records of the time spent and topics covered when talking to a Snug Site Developer.
In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs or expenses which we incur in recovering or attempting recovery of moneys owed to us.
To give your project the attention it needs, we will work with you to determine a Start and End date for your project. We are often booked out weeks in advance for large projects, so the earlier we can get sign off on your project details the better! We do allow for smaller tasks and projects during this time, so let us know what your requirements are, and we may be able to work it in.
Rights to the Website Content
With the exception of our intellectual property, and Background Technology, you own all content or information (including, without limitation, any text, music, sound, photos, video, graphics, data, or software). Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by Snug Site remain the copyright of Snug Site and may only be commercially reproduced or resold with our permission.
The website, graphics and any programming code remain the property of Snug Site until all outstanding accounts are paid in full.
Credit for Work
You hereby grant to us the right and license to refer to your business name/logo and use screenshots of your website solely for the purpose of promoting Snug Site.
You agree to provide us with all required website text copy. We are not responsible for writing or inputting any text copy unless this has been specifically requested. Any licensed media or technology required for your website will be provided by you. Any images provided by you must be royalty free, or have the necessary permissions to use those images.
We retain the right to be recognised for the artwork, custom code or innovations created by us. We shall be free to reproduce and create derivative works from any design element from your website created by us. We shall be free to use any concepts or techniques acquired during the development of your website.
We shall make every effort to ensure that your website is designed to work with the Chrome Internet Browser current release, and you agree that we cannot guarantee correct functionality with other Internet browser software. You agree that any updated software versions of Internet browsers hereafter may affect the functionality and display of your website, We are not obligated to maintain compatibility with these browsers. We cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.
Search Engine Rankings
A specific position in search engine results is not guaranteed. We will make every attempt to obtain a Page One Google Search Rank, but are not liable for circumstances beyond our control, such as change in policies of the Google search engine, spontaneous drops or other anomalies out of our control. We will not use any methods that contravenes official Google best practices or guidelines.