Never worry about your WordPress website Updates, Backups, Uptime, or Security Monitoring again!
Enjoy ongoing support and guidance from our dedicated team of Australian WordPress experts.
Our WordPress Maintenance Service is designed to manage the technical upkeep required to maintain a dependable WordPress website. Snug Site will alleviate the more tedious and risky aspects of maintaining your website – allowing you to focus on delivering great content and services.
With Snug Site, you’ll have peace of mind knowing your website is secure, monitored, optimized for peak performance, and benefiting from the latest WordPress technology releases. Plus, You’ll gain access to our amazing Australian WordPress Support at a discounted rate.
Our WordPress Maintenance officers monitor your website, and are usually the first to know if your site goes down, security gaps appear, the performance drops, or something just isn’t right. The team that knows your site setup, is then well placed to jump into action to get you back on track.
Have some questions? Call us on 03 9315 9194
We have Developer Licenses and Access to GPL Versions for many popular plugins – and can use these where possible to save you money. Many of our customers are effectively getting a huge discount on their website care plans.
Your possible yearly savings include:
Elementor Pro: $70 Crocoblock: $293 Gravity Forms: $87 Events Calendar: $146 Australia Post Shipping Calculator $99
Choose your plan:
*support discounts are up to the monthly value of your maintenance plan.
(Prices shown above includes GST)
Frequently Asked Questions About Our Website Care Plans
Complete the Maintenance Sign Up Form first which will gather basic Business info. We’ll then help you create an Administrator User for Snug Site on your website, and Access to your WordPress File and Database. This is typically done by sharing with us your Hosting Account or cPanel login.
Yes, with Snug Site, your website will be more secure. We install our preferred Security Hardening plugins on your website if not already installed. Well also ensures that WordPress security releases are implemented, making your site safer. Whilst we can’t guarantee that your website is now “bullet-proof”, it will certainly be a harder nut to crack with us hovering around it. If Malware does get it somehow, we’ll do our best to make ourselves available to clean the site for you as billed support.
Not immediately. We schedule updates on all sites, we will update the plugins on your site when it is scheduled for update. If there is a security Patch. Then we update that software on all sites we manage as soon as possible.
Note: It’s not always best to update plugins and themes immediately after non-security-related releases, as they often introduce issues that are fixed in a quick subsequent update.
No. Email and Phone support is available 7 days a week during daytime hours (7am to 9pm AEST) for Enterprise customers.
Economy and Business hours can get urgent support during regular office hours (9 am to 5 pm AEST). We respond to non-critical emails during normal business hours 9am to 5pm Monday to Friday.
Non-critical Queries: For non-urgent matters, our typical turnaround is between 2 to 4 business days. For more extensive projects or tasks, scheduling might be necessary. While we always aim to adhere to these timelines, they are not guaranteed due to factors like staff availability and the specific nature of the request.
Critical Queries: We typically respond to critical issues within 1 hour. Although we usually address these urgent matters immediately, we can’t guarantee instant email recognition. If a critical problem arises, it’s advisable to call us for the quickest response. Our team is adept at detecting and swiftly resolving such issues, ensuring your site’s consistent and smooth operation.
Yes. This can be arranged. We will work with you to ensure that you are on the most appropriate plan for you website.
No. We bill for Support by the hour.
We’re Elementor Website Development Specialists, so anything relating to that is where we shine. We are also experts in Elementor, and generally find the best solutions for a website in terms of features and functionality. We do not do custom coding or troubleshooting of code.
Our dedicated small team of WordPress Maintenance officers monitor and manage your website’s upkeep, ensuring it remains secure and optimized.
Yes, we do, but with some specifics:
We’re committed to transparency and ensuring your website’s smooth operation without any surprises.
We’ll roll back the plugin version. Although it’s often a good idea to quickly asses the nature of the incompatibility and see if it can be resolved in another way first. But generally, well rollback the plugin/theme/WordPress or whole website, as we back up websites prior to updates.
Your website will be optimized for peak performance, benefiting from the latest WordPress technology releases.
We can send you a link to download your most recent backup.
We maintain direct contact with numerous WordPress theme and plugin developers and vendors. If we’re aware of discounts, special offers, or coupon codes, we’ll let you know, possibly saving you a significant amount.
We also do...
Our Australian WordPress Web Design customers benefit from collaborative development and ongoing support at an affordable rate. We deliver high-quality WordPress websites, with an emphasis on conversion and user-experience.
See more information on our Elementor Website Design page.
Our services extend beyond Creating New Websites – we also specialise in WordPress Development (Improving your existing website further). If you’re ready to take a website to the next level
Check out our WordPress Development page for more information.
If anything goes wrong with your website later down the track, were here to help get you back on track. Don’t waste your precious time troubleshooting issues – contact us for guidance and satisfaction.
See more information on our WordPress Support Service page.