An AI chatbot that actually knows your business
It answers visitor questions around the clock, in your words, using your own content. Not a scripted widget or a generic FAQ, but a proper AI assistant trained on what you do.
What is an AI chatbot for a small business website?
If you've used ChatGPT, you already have a feel for what this is. It's the same underlying technology, set up specifically for your business and trained on your services, your pricing, your process and your FAQs.
When someone lands on your site and wants to know if you do X, how much Y costs, or whether you work in their area, it can answer them properly, at any hour.
It won't replace a real conversation for complex enquiries. But for the repetitive questions that keep landing in your inbox, it handles them without you lifting a finger.
Questions it can answer for you
Do you work in my area?
Roughly how much does it cost?
Are you open on weekends?
How long does it usually take?
Which option suits me best?
The honest truth about AI chatbots for small businesses
Nothing builds customer loyalty faster than a real person picking up the phone or replying to an email. A chatbot won't replace that. If every enquiry you get needs a real conversation, this probably isn't for you.
Where it earns its place
In the gaps. The 11pm enquiry, the same pricing question for the fourth time that week, the visitor who wants a quick answer before they move on.
It's also good at helping people narrow down a product or service before they get in touch, answering the "which option suits me?" questions that would otherwise clog up your inbox or phone.
How we keep it honest
It's not perfect, and it can occasionally get something wrong. So we set it up to be conservative. If it doesn't know something, it says so and points people toward contacting you directly.
We also add a disclaimer, so visitors always know they're talking to an AI.
How our AI chatbot setup process works
1
We get to know your business
Before anything gets built, we have a chat about what you do, the questions you get, and what you want the chatbot to handle.
2
We set it up and train it
We configure the chatbot, feed it your content and tune how it responds. It lives on your WordPress site, and we handle the technical setup.
3
We test it properly
We run it through its paces before it goes live, including how it handles questions it doesn't know the answer to.
4
It goes live on your site
It sits in the corner of your site, ready to help. You can see the conversations it's having, and we can update what it knows as your business changes.
How this AI chatbot compares to other platforms, and what it costs
There are more advanced platforms that handle live agent handover, CRM connections and booking integrations. If that's what you need, we'll tell you so. This isn't that.
What it is, is practical and cost-effective for most small business websites. The main ongoing cost is an OpenAI API account, which is pay-as-you-go. There's no platform subscription on top of that.
Setup is charged at our standard hourly rate, and we'll give you an honest estimate upfront.
$140 + GST per hour
Our standard rate for setup, training and testing.
Around 2 hours
For a straightforward chatbot. One with a deeper knowledge base takes a few hours more.
A few dollars a month
Typical OpenAI API usage for a small business site, paid directly to OpenAI.
Is an AI chatbot right for your business?
Tell us about your business and the questions you get asked most. We'll give you a straight answer on whether a chatbot makes sense, and what it would take to set up.
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