Emporiqa goes beyond customer support to function as an active sales assistant for WooCommerce stores. When a shopper types “winter boots, waterproof, under 80, size 9”, Emporiqa doesn’t return every boot in the catalogue — it filters by what the customer actually specified. It also supports visual search, where a shopper can upload a photo of something they’ve seen and the chatbot will find matching products in your store. Objection handling is built in: rather than simply listing products, the bot can respond to “it’s too expensive” by suggesting alternatives, or address “I found it cheaper on Amazon” with facts about your store. Products, pages, and policies sync automatically in real time, so there’s no manual maintenance after setup. The plugin connects to the Emporiqa platform via a WordPress plugin, with the chat widget loaded from Emporiqa’s hosted infrastructure.
Key features include in-chat cart management with stock validation, order tracking via WooCommerce’s REST API, full conversion tracking that attributes revenue to specific chat conversations, automatic proactive chat triggers based on shopper behaviour (time on page, pages visited, checkout entry), customer satisfaction ratings, and human handoff with full conversation history. Emporiqa also works with Polylang, WPML, and TranslatePress for multilingual stores, and supports multi-currency setups. For developers, 20+ WordPress filters and WP-CLI commands are available for custom sync and cart/checkout URL control. Beyond WooCommerce, the same platform supports Drupal Commerce, Magento, PrestaShop, Shopware, and Sylius.
Emporiqa offers a free sandbox account supporting up to 100 products and 20 pages. Paid plans start from $59 per month, with pricing based on catalogue size and conversation volume. You supply your own LLM API key, so there are no per-message markups — you pay the platform fee plus your actual AI model usage directly.
